Choice is Ezi

Choice is Ezi

Frequently Asked Questions

A. About Ezidebit

  1. How long has Ezidebit been in business?

    Ezidebit was established in 1998 as Australia's first specialised automated direct debit and credit card transactions service. < Back to Top

  2. How is my money protected?

    All customer payments are deposited into a Trust Account before being transferred directly into your bank account, so you know your income is protected. As an Australian Financial Services Licensee, we are required to have our company independently audited and reviewed every year. < Back to Top

  3. Does Ezidebit have an Australian Financial Services Licence?

    Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388). < Back to Top

  4. What other compliance does Ezidebit adhere to?

    Ezidebit is a participating member of the Australian Payments Clearing Association (APCA) and complies with Bulk Electronic Clearing System (BECS) rules and regulations. Ezidebit also has service sponsorship agreements with the Commonwealth Bank of Australia and Suncorp for the provision of direct debit, merchant services and for the provision of BPAY services. < Back to Top

B. Ezidebit Service Features

  1. What methods of payment does Ezidebit offer?

    Ezidebit offers a broad range of payment options, including direct debit, phone payment, web payment, and BPAY. < Back to Top

  2. What type of reports does Ezidebit offer?

    Ezidebit offers a number of easy to read reports detailing payments to your business including tax invoices, deposit summaries, new customer notifications, and failed payment reporting. All Ezidebit reports are provided in PDF and are emailed daily. Reports are also available in CSV format if required. < Back to Top

  3. Can Ezidebit integrate with my management software?

    Yes, our direct debit payment gateway can seamlessly integrate with your management software, allowing your business to set up customer direct debits, amend customer details and automatically update your customer payment records. < Back to Top

  4. Can I view detailed profiles of each customer's payment history?

    Yes. Customer payment histories can be printed or emailed from the website. Ezidebit Online also displays any changes that have taken place to each customer's record. < Back to Top

  5. Can I access my account whenever I need to?

    Yes. Ezidebit Online gives you 24/7 control over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense. < Back to Top

  6. Can Ezidebit remind my customer that their payment is about to be debited?

    Yes, Ezidebit can automatically send a polite reminder SMS the day before the payment is due. < Back to Top

C. Direct Debit

  1. What is Direct Debit?

    Direct debit allows your business to automatically collect money from your customers' credit card and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount, and frequency of when you are paid. < Back to Top

  2. Why should I use direct debit over other means of collecting money?

    Direct debit helps improve cash flow, save time, and gives you the opportunity to focus on your core business. It gives you control over when and how often you are paid, and removes the need to continually chase customer payments. Customers like direct debit too, as it offers them the ability to set and forget their payment of bills, removing the worry that bills might not be paid.< Back to Top

  3. How soon can I start a direct debit?

    Direct debits can start the next day if we receive the direct debit form at Ezidebit by 4pm QEST. All direct debit requests loaded via your management software are automatically loaded into our system the same day.< Back to Top

D. Your Ezidebit Account

  1. How often do I receive payments?

    You can choose either daily or weekly deposits and nominate the day of the week to have the deposit made. < Back to Top

  2. Does Ezidebit make sure funds are cleared?

    Ezidebit provides only cleared payments to your business. Ezidebit's back office systems manage all dishonours and technical returns before outputting to your business. < Back to Top

  3. 3. How do customers cancel their payments?

    Your customers need to contact your business if they wish to cancel their payment schedule. You can action the cancellation immediately through Ezidebit Online. You can also send us the cancellation request via fax, email or phone. < Back to Top

  4. Can I alter my customers' payment term?

    Yes, the contract of payment is between you and your customer so if a change is required our system provides you with the flexibility to do so. Most changes can be performed online, but some changes may require a new direct debit form to be completed. < Back to Top

  5. Can I have varying payment set-ups for different customers?

    Yes, each customer is treated individually which means you can tailor your customers' payments to best suit their situation. Payments can commence on any working day and at any frequency. < Back to Top

  6. What happens if a payment fails?

    Ezidebit notifies you immediately of any failed payments. We'll also notify the customer of the failed payment by SMS advising them to contact your business to arrange for a follow-up payment. Ezidebit can also SMS the customer when their credit card is about to expire. < Back to Top

E. For People Paying With Ezidebit

  1. A charge from "Ezidebit" has just appeared on my statement. What's the charge for?

    Ezidebit process payments on behalf of businesses, so if "Ezidebit" appears on your statement, it's likely you're paying a business for a product or service, and the business you are paying processes its payments through Ezidebit. It could be for something you've arranged like gym fees, childcare centre fees, or rent to be debited. If you still aren't sure, please contact us on 1300 763 256. < Back to Top

  2. What is direct debit?

    Direct debit is a means of payment where you give permission to a company to collect an agreed amount of funds from your bank account or credit card at an agreed frequency. < Back to Top

  3. What are the benefits of paying by direct debit?

    Using direct debit saves time and takes away the worry about forgetting to pay. Ezidebit transactions are cheaper than using cheques, paying for postage, withdrawing cash over the counter, or utilising periodic payments. You don't need to do anything other than ensure your account has enough funds to cover the payment when it's due. < Back to Top

  4. What are the benefits of paying by direct debit?

    Using direct debit saves time and takes away the worry about forgetting to pay. Ezidebit transactions are cheaper than using cheques, paying for postage, withdrawing cash over the counter, or utilising periodic payments. You don't need to do anything other than ensure your account has enough funds to cover the payment when it's due. < Back to Top

  5. How do I sign up for direct debit?

    It's easy. Ask for an Ezidebit Direct Debit Request form from your service provider. Decide whether you want to pay your bills from your bank account or credit card, then complete the form and return it to your service provider. < Back to Top

  6. Can I alter or cancel my direct debit?

    Certainly! All you need to do is contact the business to which you are making the payment, and notify them you wish to change your payment details or cancel the direct debit schedule. Payments can be altered with just 12 hours notice. < Back to Top

  7. Does direct debit give the billing company access to my account?

    No, direct debit does not give anyone access to your account. Direct debit merely authorises Ezidebit to request and process payments from your bank as agreed. < Back to Top

  8. Is it safe to pay my bills by direct debit?

    Yes, direct debit is one of the safest ways to pay your bills. Ezidebit is Level 1 PCI compliant, which is the highest global standard in data security. < Back to Top

The Latest From Ezidebit