Payment Systems & Direct Debit FAQ's

1.  How long has Ezidebit been established?
2.  How is my money protected?
3.  Does Ezidebit have an Australian Financial Services Licence?
4.  What other compliance does Ezidebit adhere to?

1.  What methods of payment does Ezidebit offer?
2.  What is Direct Debit?
3.  Why should I use Direct Debit over other means of collecting money?

1.  How soon can I start a direct debit?
2.  How often do I receive payment? 
3.  Does Ezidebit make sure funds are cleared?
4.  How do customers cancel their payments?
5.  Can I alter my customers’ payment term?
6.  Can I have varying payment set-ups for different customers?
7.  What happens if a payment fails?

1.  What types of reports does Ezidebit offer? 
2.  Can Ezidebit integrate with my management system?
3.  Can I view detailed profiles of each customer’s payment history?
4.  Do you offer a real time online facility for my business?
5.  Can Ezidebit remind my customer that their payment is about to fall due?

Ezidebit was established in 1998, Ezidebit Australia as it was then known, offered the first specialised automated Direct Debit and Credit Card transactions service in Australia.  Ezidebit is now the first Direct Debit Provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).  < Back to Top

Your money is independently protected. Every customer payment is deposited into a Trust Account before it is transferred directly into your bank account, so you know your income is protected. We then transfer those funds to you, on a daily basis. As an Australian Financial Services Licensee, we are required to have our company independently audited and reviewed every year. < Back to Top

Effective from 19 November 2007, Ezi Management Pty Ltd (ABN 47 110 689 711) is now the first Direct Debit Provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).  < Back to Top

 

Ezidebit is a participating member of A.P.C.A. (Australian Processing & Clearing Association) and complies with B.E.C.S. (Bulk Electronic Clearing System) rules and regulations.  Ezidebit also has service sponsorship agreements with the Commonwealth and Suncorp Banks for the provision of direct debit, merchant services and for the provision of BPAY services.  < Back to Top

 

Ezidebit offers a broad range of payment options, including direct debit, phone payment, web payment, and BPAY.  < Back to Top

 

Direct debit is a means of payment that allows your business to automatically collect money from your customers’ credit card and bank accounts.  Your customers sign an authority that allows you to have direct control over payment for your services.  You choose the timing, amount, and frequency of when you are paid.  < Back to Top

 

By giving your company control over your customers’ payments, you improve your cash flow, save time, and are able to focus on the core focus of your business. Ezidebit provides you with a number of easy to read intuitive reports that clearly identify the payments your business is receiving. By taking a proactive stance towards receiving your payments, you maintain control over your cash flow. Customers want to use Direct Debit too, as it offers them the ability to set and forget their payment of bills, removing worry that bills might not be paid.  < Back to Top

 

We can commence a direct debit payment the next day if required. All direct debit forms received at Ezidebit by 4pm QEST are loaded into our system that day. So all Direct Debit Requests loaded via your management software are automatically loaded into our system that day.  < Back to Top

 

Ezidebit is one of the few companies that deposits cleared payments daily into your nominated account. You can however elect to receive deposits on a weekly basis if preferred. For easy budgeting, “Ezidebit Online” also displays when you can expect to receive payment.  < Back to Top

 

Ezidebit provides cleared payments to your business. Ezidebit’s back office systems manage all dishonours and technical returns before outputting to your business.  < Back to Top

 

Your customer should contact your business if they wish to cancel their payment schedule.  You can action the cancellation immediately through Ezidebit Online. You can also send us the cancellation request via fax, email or even contact our Client Support team by phone.  < Back to Top

 

Yes, the contract of payment is between you and your customer so if a change is required, our system provides you with the flexibility to do so. Most changes can be performed online, but some changes may require a new direct debit form to be completed.  < Back to Top

 

Yes, each customer is treated individually which means you can tailor your customers’ payments to best suit their situation. Payments can commence on any working day at your or the customer’s desired frequency. You have total flexibility to set up each customer's payments in a way that best suits your business and their situation.  < Back to Top

 

Ezidebit notifies you immediately of any failed payments to assist with swift follow up. Ezidebit will also notify the customer of the failed payment by SMS advising them to contact your business to arrange for a follow-up payment. Ezidebit can also SMS the customer when their credit card is about to expire.  < Back to Top

 

Ezidebit offers a number of easy to read reports detailing payments to your business including tax invoices, deposit summaries, new customer notifications, and failed payment reporting. All Ezidebit reports are provided in PDF and are emailed daily.  Reports are also available in CSV if required.  < Back to Top

 

Ezidebit is at the forefront of software management integration. Our direct debit payment gateway can seamlessly integrate with your management software, allowing your business to set up customer direct debits, amend customer details and automatically update your customer payment records. This effectively removes the “double management” experienced when using other direct debit providers and banking organisations.  < Back to Top

 

Yes. Customer payment histories can be printed or emailed from the website. Ezidebit Online also displays any changes that have taken place to each customer’s record.  < Back to Top

 

Yes. Ezidebit Online is the only truly live online direct debit management facility enabling you to maintain complete control 365 days a year 24 hours a day. Ezidebit Online update all changes in real time to you can immediately see the change you have actioned. Our live system enables your business to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.  < Back to Top

 

Yes. SMS Payment Reminder is the perfect solution. Ezidebit can automatically send a polite SMS to your customer reminding them of their upcoming payment. SMS Payment Reminders are sent the day before the payment is due.  < Back to Top

 

Ezidebit process payments on behalf of businesses.  If "Ezidebit" appears on your statement, it is likely that you are paying a business for a product or service, and the business you are paying processes its payments through Ezidebit.  Consider the amount being debited to see if you may have arranged for something like gym fees, childcare centre fees, or rent to be debited.  If you still aren't sure, please contact us on 1300 763 256.    < Back to Top

 

Direct debit is a means of payment where you give permission to a company to collect an agreed amount of funds from your bank account or credit card.   Your payments happen automatically once you initially choose your timing, amount, and frequency for paying your bills.  < Back to Top

 

Direct Debiting your bills saves time and gives you the peace of mind to focus on other things, without the hassle of bill stress or worrying about forgetting to pay. Ezidebit transactions are cheaper than using cheques, paying for postage, withdrawing cash over the counter, or utilising periodic payments. You don’t need to do anything other than ensure your account has enough funds to cover the payment when it's due.  < Back to Top

Ask for an Ezidebit Direct Debit Request form from your billing company. Decide whether you want to pay your bills from your bank account or credit card. Complete the form and return it to your billing company.  < Back to Top