Credit card disputes can be a timely and potentially costly process for businesses. Ezidebit provides helpful steps that you can take to minimize your exposure to these credit card transaction disputes.
Sometimes Credit Card disputes arise from a disagreement over the quality and delivery of products and services or from a questionable transaction. Your customer may approach their financial institution and lodge a Credit Card transaction dispute.
Ezidebit has the experience & know how in dealing with these situations and we will represent your interests in the dispute. However, if your customer is successful with their claim, a chargeback will result in the reversal of the original transaction. This can be a time-consuming and potentially costly process. Fortunately, you can take a number of actions to prevent — or at least minimize — chargebacks:
- If the cardholder is present, compare the signature on the DDR form to the back of the Credit Card or any additional identification if necessary.
- Retain copies of documentation that relate to a service or product you have provided.
- Verify that the Credit Card number on the DDR form matches the number on the Credit Card.
- Check the expiry date on the card.
- Provide the customer with your contact details - this allows a dissatisfied customer to call you and rectify the situation before they attempt a chargeback.
If you have any questions or would like additional information, please don't hesitate to contact the Ezidebit Client Support team.